Support case

Technical Support

Find the right support contact and the remote support module here. For technical requests, please include the machine, control, software version, and a short description of the situation whenever possible.

How to reach support

Our support team is available by phone during service hours and by email at any time. The more precisely the machine, control, software version, and issue are described, the faster the team can assess the case.

Support contacts by region

Choose the appropriate contact for your region. The service hours apply consistently to support.